Refund policy

Online Purchases
We know you're going to love what you buy. In fact, we're so confident that we cover all shipping costs. We offer free shipping and free returns within 10 days of your order date. If, for any reason, you wish to return an item, please contact us by clicking here to receive a free return shipping label.

All merchandise must be unused and undamaged, in its original condition, with all stickers attached and all accompanying documentation and packaging included, in order to pass our quality inspection and be eligible for a refund. Customized merchandise (such as engraved items) and watch straps that have been cut or adjusted are final sale. Please note that it may take up to 10 days for a refund to appear on your bank or credit card statement.

Damaged item received?
If we make a quality check mistake and you receive a damaged item, please notify us by email within 48 hours of the delivery date with photos of the damage included. Failure to do so may result in your exchange request being denied.

In-Store Purchases
Please note that all in-store purchases are final sale. Exchanges may be accepted within 14 days of the purchase date and must be accompanied by the original sales receipt. All items presented for exchange must be unworn, undamaged, and include the original packaging and any accompanying documentation. Customized merchandise and watch straps that have been cut or adjusted are final sale.

Gift Receipts
Exchanges are permitted with a gift receipt; however, they must comply with the applicable exchange period outlined in this policy.